Welcome to the Wisecomm IT Support Center. We are committed to ensuring you maximize the value of your software investment. Whether you are a first-time user or an enterprise administrator, our dedicated team provides seamless sales-related licensing assistance and direct pathways to manufacturer-grade technical expertise.
Lifetime Sales & Licensing Support
At Wisecommit, our relationship with you begins at the point of purchase but continues for the life of your license. We provide permanent sales support for every product in our catalog.
Our licensing experts can assist you with:
- Key Retrieval: Lost your activation code? We maintain secure records to help you recover your software keys quickly.
- Order Management: Assistance with billing, invoices, and upgrading existing licenses.
- New Deployments: Guidance on selecting the right Tungsten Automation solutions for your specific business workflow.
For licensing inquiries, please Contact Wisecomm IT Sales Support @ info@wisecommit.com.
90-Day Manufacturer Technical Warranty
Every new license purchased through Wisecomm IT includes a 90-day comprehensive technical warranty provided directly by Tungsten Automation (formerly Kofax). This period is designed to ensure your software is integrated perfectly into your environment from day one.
What is covered during the first 90 days?
- Installation & Activation: Overcoming environment-specific hurdles during initial setup.
- Power PDF Configuration: Tailoring software settings for optimal individual or multi-user business workflows.
- Core Functionality: Troubleshooting critical features to ensure the software performs as advertised.
How to Access Technical Assistance
To provide the highest level of security and developer-level troubleshooting, technical queries regarding software performance, bugs, or reinstallation are handled via official manufacturer channels. This ensures you receive the latest security patches and direct support from the engineers who built the software.
Direct Manufacturer Support
When to contact the manufacturer:
- You encounter an error code during software execution.
- You need to migrate your software to a new device or server.
- You require developer-level patches for specialized hardware compatibility.
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